Refund policy
Refund Policy
Effective Date: January 1, 2026
At norynx, we want you to feel confident in your purchase. This Refund Policy explains how returns, refunds, and exchanges are handled.
⸻
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in the original packaging
• Proof of purchase is required
Certain items may not be eligible for return for hygiene or safety reasons.
⸻
How to Start a Return
To initiate a return, please contact us at:
📧 hzsyhsm@gmail.com
Please include:
• Your order number
• The reason for the return
Do not send items back without contacting us first.
⸻
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds will be issued to your original payment method
• Processing may take 5–10 business days, depending on your payment provider
Original shipping fees are non-refundable unless the return is due to our error.
⸻
Exchanges
If you received a defective or damaged item, we will gladly replace it at no additional cost.
Please contact us within 48 hours of delivery.
⸻
Non-Returnable Items
The following items are not eligible for return or refund:
• Items damaged due to misuse, wear, or improper handling
• Items returned without original packaging
• Items returned after the 30-day return period
⸻
Late or Missing Refunds
If you haven’t received a refund yet:
• Check your bank or credit card statement
• Contact your payment provider
• If the issue persists, contact us at support@norynx.com
⸻
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
⸻
Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: hzsyhsm@gmail.com
Website: norynx.com
